Frequently Asked Questions

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How do I protect myself from fraud when using the PayPal My Cash Card to load funds to my PayPal Account?
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What is the PayPal My Cash Card?
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How does the PayPal My Cash Card work?

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What information will I need to provide to add money to my PayPal account with a My Cash Card?
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Why do you need to verify my information? Are you doing a credit check?
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Why couldn't PayPal verify my personal information?
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Are there any fees with the My Cash Card?
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Can I use more than one My Cash Card to load my PayPal balance?
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How much money can I add to my PayPal account using a My Cash Card?
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Why did PayPal reject my My Cash Card load?
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Is my My Cash Card reusable?
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How can I request a refund for an unused My Cash card?
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How soon are funds available to me?

Contact Us

If you have any questions regarding
PayPal My Cash Card, or need to report a lost or stolen My Cash Card, please call Customer Service at:

 

1-855-721-5035

 

or write to:
PayPal My Cash Card Customer Service
PO Box 832   Fortson, GA 31808


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Privacy Policy Terms of Use Cardholder Agreement


My Cash Card is distributed and serviced either by iTC Financial Licenses, Inc. or IH Financial Services, Inc. depending upon the state or territory where the My Cash Card is purchased. iTC Financial Licenses, Inc. is licensed as a money transmitter by the Banking Department of the State of New York. iTC Financial Licenses, Inc. or IH Financial Services, Inc. reserves the right to delay PIN redemption or funds availability to prevent fraud and is not responsible for any delay with respect to when redeemed funds will be made available or credited to you by PayPal or any failure of PayPal to accept or process any funds remitted to it.


Texas customers: Click here for information about filing complaints regarding the money transmission products or services offered by ITC Financial Licenses, Inc.


Maryland customers: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ITC Financial Licenses, Inc. at Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 888-784-0136.

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