Frequently Asked Questions


Contact Us

If you have any questions regarding
PayPal My Cash Card, or need to report a lost or stolen My Cash Card, please call Customer Service at:

1-855-721-5035

or write to:
PayPal My Cash Card Customer Service
PO Box 826 Fortson, GA 31808

My Cash Card is distributed and serviced either by iTC Financial Licenses, Inc. or IH Financial Services, Inc. depending upon the state or territory where the My Cash Card is purchased. iTC Financial Licenses, Inc. is licensed as a money transmitter by the New York State Department of Financial Services.
ITCFL reserves the right to delay PIN redemption or funds availability to prevent fraud and is not responsible for any delay with respect to when redeemed funds will be made available or credited to you by PayPal or any failure of PayPal to accept or process any funds remitted to it.

Privacy Policy Cardholder Agreement