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TEXAS DEPARTMENT OF BANKING CUSTOMER NOTICE
If you have a complaint, first contact the customer assistance division of ITC Financial Licenses, Inc. at 1-800-571-1376, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
In person or U.S. Mail:
Texas Department of Banking 2601 North Lamar Boulevard Suite 300 Austin, Texas 78705-4294
My Cash Card is distributed and serviced either by iTC Financial Licenses, Inc. or IH Financial Services, Inc. depending upon the state or territory where the My Cash Card is purchased. iTC Financial Licenses, Inc. is licensed as a money transmitter by the Banking Department of the State of New York. iTC Financial Licenses, Inc. or IH Financial Services, Inc. reserves the right to delay PIN redemption or funds availability to prevent fraud and is not responsible for any delay with respect to when redeemed funds will be made available or credited to you by PayPal or any failure of PayPal to accept or process any funds remitted to it.
Texas customers: Click here for information about filing complaints regarding the money transmission products or services offered by ITC Financial Licenses, Inc.
Maryland customers: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ITC Financial Licenses, Inc. at Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 888-784-0136.